Information on product price review in different currencies (including exclusive product), password changes, updating delivery address.
Guidelines on resolving issues with orders, order amendments, cancellation and tracking. Available payment options, finance and gifting.
Information on returning orders, return shipping, exchanges and refunds.
Everything on shipping destinations, methods, insurance, transit times, international import taxes and duties and picking up from our store.
Information on all the services we offer: gem identification, valuations, consultations, gem cutting, and sourcing.
Information on jade certification, education resources, sizing guide, fitting, and product after care.
Details on engagement rings, design and manufacturing, precious metals options, engraving and production time.
Information on jewellery care, repair, and maintenance. Replacing and resetting lost gems. Plating, resizing and our warranties.
Information on different types of gemstones, treatments, colours, origins, and quality factors.